· We kindly ask that all appointments be booked in advance. Walk-ins are welcome but not guaranteed.

· Please arrive 5–10 minutes early to check in, update client information, or consult with your service provider.

· We reserve the right to reschedule any reservations that are 15 minutes late or more to another time. 

· We require at least 24 hours’ notice for cancellations or rescheduling.

· Appointments canceled with less than 24 hours’ notice may be subject to a fee up to 50% of the scheduled service.

· No-show appointments may be charged 100% of the scheduled service.

· Clients with repeated no-shows may be required to prepay for future appointments.

· Your satisfaction is important to us! If you are unhappy with your service, please contact us within 72 hours so we can make it right.

· We do not offer refunds, but we are happy to provide reasonable adjustments or corrections.

· Salon services are non-refundable.

· Products may be exchanged within 14 days if unused, unopened, and in original packaging.

· Boutique items must follow our boutique return policy.

· Please notify your service provider of any allergies, sensitivities, medical conditions, or recent treatments.

· For safety reasons, we reserve the right to refuse service if a situation may put you or our staff at risk.

· Children must be supervised at all times. Our salon contains sharp tools, hot equipment, chemicals, and other hazards.

· To prevent injuries, children may not wander, run, or explore treatment rooms, stylist stations, or the boutique.

· All tanning and spa guests must complete consent forms and follow aftercare instructions.

· The salon is not responsible for results affected by improper care.

· We accept Discover, American Express, Mastercard, Visa, Google Pay, Apple Pay, check and cash for payment of services and products.

· Full payment is required at the time of service.

· Prices are subject to change without notice.

· With your permission, your stylist or technician may take photos for social media or marketing.

· No images will be used without consent.

· We strive to create a welcoming, professional environment.

· Disrespectful or inappropriate behavior may result in refusal of service. 

· Gift Certificates/Gift Cards are non-refundable and cannot be redeemed for cash.

· Policies may be updated at any time. The most current version will be available at the salon or on our website.